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supVision.ai
supVision.ai

Identity & Onboarding

Automate identity verification and onboarding flows.

Verification status queriesDocument rejection handlingRe-submission guidanceProcessing time communication
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Capabilities

Identity & Onboarding. Your agent handles it perfectly.

Identity verification is the most common source of support tickets in fintech - and the most repetitive. supVision's Support Agent resolves verification status queries, explains document rejections, and guides users through re-submission without a human agent involved. Every interaction is logged and audit-ready.

Verification status queries

Instantly tells users where they are in the verification process, what is missing, and what to do next - pulling real-time status from your identity verification provider.

Document rejection handling

Explains the specific reason a document was rejected (blurry image, expired ID, name mismatch) and walks the user through re-submission step by step.

Re-submission guidance

Guides users through the re-upload flow with clear instructions tailored to their specific rejection reason, reducing drop-off and repeat contacts.

Processing time communication

Sets accurate expectations on review timelines based on your current processing queue - reducing "how long will this take?" tickets by up to 70%.

How it works

From query to resolution — step by step.

See how supVision handles identity & onboarding in your live support flow.

The user asks about their verification status, a rejection, or a missing step - via chat, email, WhatsApp, or Telegram.

Pulls the current verification status, rejection codes, and pending documents directly from your identity provider API.

Gives the user the exact status, explains the issue in plain language, and provides the next step - no vague "our team is reviewing" responses.

The full decision trail is written to your audit log in real time - what data was retrieved, what was said, and what action was taken.

Identity & Onboarding

Stop losing users at identity verification.

Automate verification support and save 93% of verification tickets — no human agent needed.

Book a demoSee pricing

Frequently Asked Questions

supVision is built for the full spectrum of fintech support: identity verification questions, transaction disputes, payment failures, account onboarding, card and limit queries, and regulatory information requests. If it's a repeatable support case in a financial services context, supVision can resolve it autonomously.

Most teams are live within 3–5 business days. supVision connects to your existing helpdesk, CRM, and identity verification providers - no platform migration required. You configure escalation rules, set confidence thresholds, and go. There is no 6-month implementation project.

supVision escalates to a human agent with full context, the conversation history, the decision trace, and the reason for escalation. Your team never starts from zero. You control the confidence thresholds that trigger escalation, and every handoff is logged for audit.

Yes. GDPR and PCI DSS compliance is built into the product, not added on top. supVision never stores raw card data, supports right-to-erasure requests, and produces a full audit trail for every automated decision. All infrastructure is SOC 2-aligned with end-to-end encryption in transit and at rest.

supVision integrates with the tools your team already uses - Zendesk, Intercom, Salesforce, Freshdesk, and custom CRMs. It also connects to your identity provider and knowledge base to resolve queries with real data and your own internal policies, not generic responses.

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