Agentic CustomerSupport Team forFintech Industry
supVision gives fintech teams one AI agent to handle disputes and support queries — so customers get answers in seconds, every decision stays auditable, and your team only touches cases that actually need a human.
Avg Response
1.2s
↓ 0.3s fasterEscalated
5
On DiscussTeam Queue
+ Assign
Sarah M.
James K.
Marco S.
Omar F.
SLA Tracker
Next breach in
00:47
Card dispute · James K.
Still paying agents to answer the same
questions every day?
With the help of supVision, you will resolve disputes, payment failures, and repetitive queries automatically — so your team only touches cases that genuinely need a human.
Response speed
10x faster
10 times faster than manual support — avg. 1.2s to resolution, so customers get answers in seconds, not minutes.
Support costs
68% cheaper
Cut support costs by 68% on repetitive tier-1 volume — without adding headcount. Your team stays focused on work that actually needs a human.
Tickets handled
93% resolved
93% of tickets fully resolved automatically. Complex or high-risk cases are escalated to human agents for a precise, careful response.
Integration time
3 days
Most companies go live within 3 days by connecting the tools they already use — Zendesk, Freshdesk, Intercom, or a custom CRM. No rebuilding, no disruption.
What is supVision?
supVision is the platform that lets you run an autonomous AI support agent — and stay fully in control of how it behaves. Set the rules, define the limits, and let it work. No surprises, no black boxes. Your agent, on your terms.
Define exactly how supVision responds
supVision goes beyond automate-or-escalate. Set confidence thresholds, restrict topics, and require human approval for sensitive actions — on your terms.
Set per-topic confidence levels so supVision only automates when certain enough. Below threshold, it escalates with full context attached.
Still paying agents to answer the same questions every day?
With the help of supVision, you will resolve disputes, payment failures, and repetitive queries automatically — so your team only touches cases that genuinely need a human.
Response speed
10x faster
10× faster than manual support — avg. 1.2s to resolution.
Support costs
68% cheaper
Cut costs by 68% on tier-1 volume — without adding headcount.
Tickets handled
93% resolved
Fully resolved automatically. Complex cases escalated to human agents.
Integration time
3 days
Most companies go live within 3 days using tools they already have.
What is supVision?
supVision is the platform that lets you run an autonomous AI support agent — and stay fully in control of how it behaves. Set the rules, define the limits, and let it work. No surprises, no black boxes. Your agent, on your terms.
Define exactly how supVision responds
supVision goes beyond automate-or-escalate. Set confidence thresholds, restrict topics, and require human approval for sensitive actions — on your terms.
Set per-topic confidence levels so supVision only automates when certain enough. Below threshold, it escalates with full context attached.
Everything you need, out of the box
100+ Languages
supVision automatically detects your customer's language and responds in kind — whether it's English, Arabic, or Mandarin. No setup, no routing rules, no extra cost.
Live Agent Handoff
When the bot escalates, it passes the full conversation, customer profile, and its own reasoning to the agent — zero re-explaining needed.
One layer, every system
Sits between your chats, ticket system, providers, and business ops — nothing falls through the cracks.
Sandbox & Testing Mode
Test any change to your bot's behavior in a safe environment before going live — no surprises, no customer impact.
Do you recognise yourself in one of these?
supVision is purpose-built for fintech — see where your business fits and explore what it can do for you.
Works with everything in your stack
Filter by category to explore integrations.
Suggested integrations
Onboarding automation
Zendesk · Confluence · Slack
Dispute escalation flow
Intercom · Jira · Slack
Policy-driven responses
Freshdesk · Notion · Teams
Suggested integrations
Onboarding automation
Zendesk · Confluence · Slack
Dispute escalation flow
Intercom · Jira · Slack
Policy-driven responses
Freshdesk · Notion · Teams
CRM-aware support
Salesforce · HubSpot · Slack
WhatsApp support flow
WhatsApp · HubSpot · Mambu
Telegram CRM bot
Telegram · Pipedrive · HubSpot
Email triage & routing
Gmail · Confluence · Jira
HubSpot onboarding flow
HubSpot · Intercom · Mambu
Zendesk + Mambu stack
Zendesk · Mambu · Slack
Intercom + Notion combo
Intercom · HubSpot · Notion
WhatsApp sales support
WhatsApp · Salesforce · Mambu
Freshdesk + Linear queue
Freshdesk · Linear · Notion
Companies that moved from overwhelmed to automated.
Real results from fintech teams that replaced manual support with supVision.
Ruslan V.
Head of Operations
"
We went from a 4-hour average resolution time to under 2 minutes for verification queries. Ops costs dropped and CSAT went up at the same time. supVision made the whole support flow predictable and auditable.
< 2 min
avg verification resolution time
1 month
to measurable ROI
Built by people with 15+ years in fintech.
Our team comes from inside the industry — compliance officers, support leads, and engineers who spent over 15 years building and running financial services operations across Europe, the Middle East, and Asia. We know the regulatory pressure, the integration pain, and what it actually takes to scale support without losing control.
Today supVision is live across 40+ countries, supporting 100+ merchants — handling real customer queries for fintech companies that can't afford downtime, compliance gaps, or slow support.
Privacy first. Security always.
- GDPR-compliant data handling and right-to-erasure support
- PCI DSS aligned, no raw card data ever touches our system
- All data encrypted end-to-end and protected under a signed NDA — we cannot see your customer records
Privacy first. Security always.
Your data is protected at every layer — by design, not by policy.
GDPR Compliance
GDPR-compliant data handling and right-to-erasure support.
PCI DSS Aligned
PCI DSS aligned — no raw card data ever touches our system.
NDA-Protected Data
All data encrypted end-to-end and protected under a signed NDA — we cannot see your customer records.
See it in action. Book your demo today.
Stop answeringthe same questions.Let supVision do it.
- 30-minute live walkthrough
- Tailored to your support stack
- No commitment required