Audit Logs

Traceable decision trail, regulator-ready exports.

Every decision logged in real time — no batch delays, no gaps
Tamper-evident storage — no retroactive edits by anyone, including supVision
Regulator-ready exports in CSV, JSON, or custom format via API

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Audit Logs

Traceable decision trail, regulator-ready exports.

Decision-level loggingReal-time writesFull search and filterRegulator-ready exports

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Capabilities

Audit Logs. Your agent handles it perfectly.

In regulated financial services, every automated decision must be explainable and traceable. supVision logs every action the Support Agent takes - the data it retrieved, the response it gave, the confidence score, and the outcome - in real time. Your compliance team has full visibility. Your regulators get what they need.

Decision-level logging

Every agent response is logged with the query received, the data sources queried, the confidence score, the response given, and the escalation decision - all in one record.

Real-time writes

Logs are written at the moment of each action - not batched. There is no window where a completed interaction is unlogged.

Full search and filter

Search logs by customer, query type, date range, escalation reason, confidence score, or agent action. Find any interaction in seconds.

Regulator-ready exports

Export logs in structured formats your regulators and auditors expect - CSV, JSON, or custom format via API. Includes all fields required by GDPR and PCI DSS frameworks.

How it works

From query to resolution — step by step.

See how supVision handles audit logs in your live support flow.

The incoming message is logged with channel, timestamp, customer ID, and raw content.

Every API call made to retrieve context (KYC provider, banking API, CRM) is logged with the endpoint called, fields retrieved, and response time.

The agent's confidence score, the response category, the response given, and whether it escalated - all written to the audit log before the response is sent.

Resolution outcome, escalation result, or customer follow-up is appended to the same log record - giving a complete end-to-end audit trail per interaction.

Query received

The incoming message is logged with channel, timestamp, customer ID, and raw content.

Data retrieval logged

Every API call made to retrieve context (KYC provider, banking API, CRM) is logged with the endpoint called, fields retrieved, and response time.

Decision recorded

The agent's confidence score, the response category, the response given, and whether it escalated - all written to the audit log before the response is sent.

Outcome captured

Resolution outcome, escalation result, or customer follow-up is appended to the same log record - giving a complete end-to-end audit trail per interaction.

Full auditability, zero extra effort.

Every automated decision logged, searchable, and regulator-ready from day one.

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Frequently Asked Questions

supVision is built for the full spectrum of fintech support: identity verification questions, transaction disputes, payment failures, account onboarding, card and limit queries, and regulatory information requests. If it's a repeatable support case in a financial services context, supVision can resolve it autonomously.

Most teams are live within 3–5 business days. supVision connects to your existing helpdesk, CRM, and identity verification providers - no platform migration required. You configure escalation rules, set confidence thresholds, and go. There is no 6-month implementation project.

supVision escalates to a human agent with full context, the conversation history, the decision trace, and the reason for escalation. Your team never starts from zero. You control the confidence thresholds that trigger escalation, and every handoff is logged for audit.

Yes. GDPR and PCI DSS compliance is built into the product, not added on top. supVision never stores raw card data, supports right-to-erasure requests, and produces a full audit trail for every automated decision. All infrastructure is SOC 2-aligned with end-to-end encryption in transit and at rest.

supVision integrates with the tools your team already uses - Zendesk, Intercom, Salesforce, Freshdesk, and custom CRMs. It also connects to your identity provider and knowledge base to resolve queries with real data and your own internal policies, not generic responses.

Yes. The audit log API lets you pull records programmatically - filtered by date, customer, query type, or outcome. Useful for integrating into your own compliance dashboards or SIEM tools.

You control what is shared with regulators. supVision provides the export tools - PDF reports, structured JSON, or CSV - but sharing is always initiated by your team, not automatically.

Access is role-based. You define which team members can view, export, or query logs. supVision staff have no access to your audit log content.

You can export your full audit log before contract end. We provide a 30-day export window after cancellation. After that, logs are permanently deleted from our systems per GDPR requirements.