Digital Banking

Account support, identity verification, and onboarding - at the scale digital banks demand.

24/73 days93%

By industry

Challenges we solve for Digital Banking.

Verification queues never clear

Verification status questions flood your inbox. Each one requires a human to log into the identity verification provider, check status, and reply - at scale, this never ends.

Onboarding drop-off is invisible

Customers abandon onboarding without explanation. Without proactive support at the drop-off point, you lose them silently.

Card queries dominate tier-1

Card blocked, PIN forgotten, limit questions - these are repetitive, low-value queries that consume a disproportionate share of your support capacity.

International expansion multiplies the problem

Every new market brings new language requirements, new regulatory rules, and new support volume. Scaling geographically means scaling headcount - until now.

Outcomes

What Digital Banking teams get.

Support availability matching your app availability

Typical time from signed contract to live agent

Of verification-related tickets saved by AI — no human needed

Languages supported for international expansion

Customer satisfaction score across automated interactions

Digital Banking

Account support, identity verification, and onboarding - at the scale digital banks demand.

Identity verification and onboarding queries resolved autonomously - no queue, no wait
24/7 account and card support without adding headcount
Full audit trail for every automated decision, regulator-ready

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By industry

Challenges we solve for Digital Banking.

Verification queues never clear

Verification status questions flood your inbox. Each one requires a human to log into the identity verification provider, check status, and reply - at scale, this never ends.

Onboarding drop-off is invisible

Customers abandon onboarding without explanation. Without proactive support at the drop-off point, you lose them silently.

Card queries dominate tier-1

Card blocked, PIN forgotten, limit questions - these are repetitive, low-value queries that consume a disproportionate share of your support capacity.

International expansion multiplies the problem

Every new market brings new language requirements, new regulatory rules, and new support volume. Scaling geographically means scaling headcount - until now.

24/7 expectation vs. 9-to-5 team

Your app never sleeps but your support team does. Customers in different time zones face long waits that damage retention and app store ratings.

Regulatory queries require specialist knowledge

Questions about account limits, AML flags, and regulatory holds require compliance-aware responses. Front-line agents often lack the knowledge or authority to answer correctly.

Outcomes

What Digital Banking teams get.

24/7

Support availability matching your app availability

3 days

Typical time from signed contract to live agent

93%

Of verification-related tickets saved by AI — no human needed

50+

Languages supported for international expansion

98%

Customer satisfaction score across automated interactions

Integrations

Popular automation stacks

supVision connects with the tools your team already uses. These stacks are pre-configured for Digital Banking workflows — ready to deploy in days without custom development or platform migration.

Onboarding automation

Zendesk · Confluence · Slack

KYC support flow

Intercom · Jira · Slack

Core banking queries

Mambu · HubSpot · Teams

Multi-channel support

Telegram · WhatsApp · Freshdesk

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Scale your neobank without scaling your support team.

24/7 AI support built for digital banking. Live in 3 days.

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Frequently Asked Questions

Most teams are live within 3 business days. supVision connects to your existing helpdesk, CRM, and identity verification providers — no platform migration required. You configure escalation rules, set confidence thresholds, and go.

Yes. supVision integrates with Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, and custom CRMs out of the box. It also connects to WhatsApp, Telegram, email, and API channels — no rebuilding needed.

supVision is built specifically for regulated financial services. It handles identity verification queries, transaction disputes, chargebacks, and onboarding flows with full audit trail and GDPR/PCI DSS alignment — not retrofitted from a generic AI tool.

supVision escalates to a human agent with full context — conversation history, customer profile, decision trace, and reason for escalation. Your team never starts from zero. You control the confidence thresholds that trigger handoff.

Customer data is processed under GDPR. supVision operates on a zero-retention model for sensitive fields — PII and card data are never stored beyond the active session. All infrastructure is SOC 2-aligned with end-to-end encryption.

93% of tickets handled by AI, 68% reduction in support costs, and 10× faster response times on average. Most customers see measurable ROI within the first month of going live.