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supVision.ai
supVision.ai

Dispute Resolution

Resolve chargebacks and transaction disputes in real time.

Real-time transaction lookupDispute type identificationAutonomous resolution for eligible casesStructured escalation for complex cases
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Capabilities

Dispute Resolution. Your agent handles it perfectly.

Transaction disputes are the highest-cost support interactions in fintech - manually intensive, compliance-critical, and frustrating for customers. supVision's Support Agent resolves eligible disputes autonomously, and handles the rest with full context handed to your team. Median resolution time: under 2 minutes.

Real-time transaction lookup

Pulls the full transaction record - merchant, amount, timestamp, authorisation code - directly from your payment processor before responding.

Dispute type identification

Classifies the dispute automatically: unauthorised transaction, merchant error, duplicate charge, non-delivery, or friendly fraud - each with a different resolution path.

Autonomous resolution for eligible cases

For disputes that meet your pre-configured criteria (amount, age, customer history), the agent initiates resolution or provisional credit without human involvement.

Structured escalation for complex cases

Disputes requiring manual review are escalated with the full transaction data, dispute classification, customer history, and recommended action - pre-filled.

How it works

From query to resolution — step by step.

See how supVision handles dispute resolution in your live support flow.

Via any channel. The agent collects the transaction reference, the nature of the dispute, and any supporting information from the customer.

Queries your payment processor and core banking API for the complete transaction record, authorisation trace, and merchant details.

Evaluates the case against your configured dispute policy - resolves autonomously if eligible, or escalates with a structured summary if not.

The full dispute trail - query, data pulled, classification, decision, outcome - is logged and audit-ready for regulators and card scheme requirements.

Dispute Resolution

Resolve disputes in minutes, not days.

Autonomous dispute handling with full compliance trail. Most teams live in 3 days.

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Frequently Asked Questions

supVision is built for the full spectrum of fintech support: identity verification questions, transaction disputes, payment failures, account onboarding, card and limit queries, and regulatory information requests. If it's a repeatable support case in a financial services context, supVision can resolve it autonomously.

Most teams are live within 3–5 business days. supVision connects to your existing helpdesk, CRM, and identity verification providers - no platform migration required. You configure escalation rules, set confidence thresholds, and go. There is no 6-month implementation project.

supVision escalates to a human agent with full context, the conversation history, the decision trace, and the reason for escalation. Your team never starts from zero. You control the confidence thresholds that trigger escalation, and every handoff is logged for audit.

Yes. GDPR and PCI DSS compliance is built into the product, not added on top. supVision never stores raw card data, supports right-to-erasure requests, and produces a full audit trail for every automated decision. All infrastructure is SOC 2-aligned with end-to-end encryption in transit and at rest.

supVision integrates with the tools your team already uses - Zendesk, Intercom, Salesforce, Freshdesk, and custom CRMs. It also connects to your identity provider and knowledge base to resolve queries with real data and your own internal policies, not generic responses.

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